Remart London Limited aims to provide a professional and responsive service to landlords, tenants, buyers, sellers and investors. If something goes wrong or you are dissatisfied with any aspect of our service, we want to know so that we can review the matter fairly and try to resolve it promptly.

Complaints should be submitted in writing by email where possible so that we have a clear record of the issue.

Please include your full name, contact details, property address or reference if relevant, details of the issue and the outcome you are seeking.

Email complaints to: operations@remart.uk

We aim to acknowledge complaints within 1 business day of receipt.

We will review the complaint, consider relevant records and communications, and respond as soon as reasonably possible.

Where additional information is required, we may contact you for clarification before issuing a full response.

We aim to provide a substantive response within 10 business days where reasonably possible.

If you are not satisfied with the initial response, you may request that the matter is reviewed again by senior management.

Escalation requests may be sent to: sales@remart.uk

We keep records of complaints received, actions taken and responses issued in order to review service quality and improve our processes.

Remart London Limited

Registered office: 7 Bell Yard, London, England, WC2A 2JR

Trading office: Berkeley Square House, 2nd Floor, Berkeley Square, London, W1J 6BD

Email: operations@remart.uk

Telephone: +44 7493 423303